Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern myfitnessspace’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘myfitnessspace’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is repp strength limited trading as myfitnessspace, C/O Accrue Accounting, Unit E4 Business Centre Holyrood Close Poole BH17 7FP. The term ‘you’ refers to the user or viewer of our website. Our company registration number is 15085049.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
WEBSITE DISCLAIMER
The information contained in this website is for general information purposes only. The information is provided by myfitnessspace and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you may be able to link to other websites which are not under the control of myfitnessspace. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, myfitnessspace takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
RETURNS
We aim for you to receive your delivery within 10 working days. Please note these delivery times are not guaranteed especially during promotions periods such as UK Bank Holidays, Black Friday and Christmas / New Year etc. See product pages for any differing details for promotional products.
If you have still not received your items after the estimated delivery times, please contact customerservice@myfitnessspace.com.
COMPLAINTS POLICY
We aim to provide the best possible service for all of our customers. However, if you are not completely happy with our service, we would like to hear about it so we can resolve any outstanding issues and make improvements within our company. This policy outlines the process for making a complaint and the steps we will take to resolve the issue.
HOW TO SEND A COMPLAINT
If you wish to submit a written complaint about any of our products or services please email:
customerservice@myfitnessspace.com.
When making a complaint, please provide us with the following information:
■ Your name, email address and phone number
■ Your order number, if applicable
■ Details of your complaint
■ Any relevant correspondence or documents
RESPONSE TIMELINE – We aim to respond to all complaints within five working days (Monday to Friday). If your issue is more complex, it may take longer for us to investigate; in this event, we will acknowledge your correspondence, let you know why we have not responded, and how long we expect it to take to come to a resolution.
