This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties. We collect, process, hold and share include, but is not limited to; personal information (such as name, date of birth, gender, address, next of kin details), Bank Account Details, Images of
posting members through photographs and videos, Payments made to us.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose unless stated otherwise. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.
Who we share information with – We treat all information we hold about you private and confidential to our organisation. We will not reveal any personal details concerning you to anyone not connected with myfitnessspace or in compliance with the aforementioned third parties. Unless: You ask us to provide information, or we have your consent to do so, We are required or
permitted to do so by law, It is required by law enforcement, There is a duty to the public to reveal the information, e.g: regulatory bodies.
We may also collect and process the following data about you; Details of transactions you carry out through our site and of the fulfilment of your orders. Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
In addition to any personal data we may collect and process, we may collect aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the site and our services and we may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
IP ADDRESSES AND COOKIES
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer.
Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
● To estimate our audience size and usage pattern.
● To store information about your preferences, and so allow us to customise our site according to your individual
interests.
● To speed up your searches.
● To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you log on to our site.
Please note that our advertisers may also use cookies, over which we have no control.
We use information held about you in the following ways:
● To ensure that content from our site is presented in the most effective manner for you and for your computer.
● To provide you with information, products or services that you request from us or which we feel may interest
you, where you have consented to be contacted for such purposes.
● To carry out our obligations arising from any contracts entered into between you and us.
● To allow you to participate in interactive features of our service, when you choose to do so.
● To notify you about changes to our service.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post, telephone, or email.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Social Media Features may allow you to post information about your activities on our website to outside platforms and social networks. Social Media Features may also allow you to like or highlight information we have posted on our website or our branded social media pages. Social Media Features are either hosted by each respective platform or hosted directly on our website. To the extent the Social Media Features are hosted by the platforms themselves, and you click through to these from our websites, the platform may receive information showing that you have visited our websites. If you are logged in to your social media account, it is possible that the respective social media network can link your visit to our websites with your social media profile and may share that data with us. We recommend that you review the privacy policies of the respective social media platforms, as those policies will apply to the processing of your Personal Data on those sites.
WEBSITE DISCLAIMER
The information contained in this website is for general information purposes only. The information is provided by myfitnessspace and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you may be able to link to other websites which are not under the control of myfitnessspace. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, myfitnessspace takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
RETURNS
We aim for you to receive your delivery within 10 working days. Please note these delivery times are not guaranteed especially during promotions periods such as UK Bank Holidays, Black Friday and Christmas / New Year etc. See product pages for any differing details for promotional products.
If you have still not received your items after the estimated delivery times, please contact customerservice@myfitnessspace.com.
COMPLAINTS POLICY
We aim to provide the best possible service for all of our customers. However, if you are not completely happy with our service, we would like to hear about it so we can resolve any outstanding issues and make improvements within our company. This policy outlines the process for making a complaint and the steps we will take to resolve the issue.
HOW TO SEND A COMPLAINT
If you wish to submit a written complaint about any of our products or services please email:
customerservice@myfitnessspace.com.
When making a complaint, please provide us with the following information:
■ Your name, email address and phone number
■ Your order number, if applicable
■ Details of your complaint
■ Any relevant correspondence or documents
RESPONSE TIMELINE – We aim to respond to all complaints within five working days (Monday to Friday). If your issue is more complex, it may take longer for us to investigate; in this event, we will acknowledge your correspondence, let you know why we have not responded, and how long we expect it to take to come to a resolution.
